Pre-Order Billing Info
Your credit card may be charged one or two business days before your product ships. Please note that you will see an authorization charge for the amount of your order total on your credit card statement from the time of purchase until your order ships. If your order contains both pre-ordered or back-ordered, and in-stock merchandise, you will see multiple settlements – each charge to represent the cost of the shipped merchandise.
If you placed your order through PayPal or Venmo, you will be charged immediately upon purchase.
Pre-order and Back-ordered items will ship as soon as they become in stock. Where you see a product listed for Pre-order or Back-order, we also state an expected in-stock date. Shipping dates will vary per product. Upon shipment, you will receive a shipping confirmation email including shipment tracking information.
Orders containing both pre-ordered or back-ordered and in stock merchandise will be shipped separately in an effort to deliver your product as quickly as possible. You will not be charged for multiple shipments. Multiple shipping confirmation emails will be sent for purchases with in-stock and pre-ordered or back-ordered items.
Canceling a Pre-Order or Back Order
Depending on timing, you may be able to cancel a pre-order or back ordered item by sending an email to our customer service team, regional contacts here below. Please include your order number in your email request.
North America (U.S, Canada) firstname.lastname@example.org
Europe (English, French, German sites): email@example.com
United Kingdom: firstname.lastname@example.org