TROUBLESHOOTING

PAIRING ISSUES?

ISSUE: You’re having trouble pairing your Riff™ Wireless with your mobile device, or your Riff™ Wireless are malfunctioning in any other way.

SOLUTION: A full reset may help. Here’s the simple way to do it:

1. First, remove your headphones from your device’s Bluetooth paired list. Now, press and hold the main button and volume down button for 3 seconds.
2. You’ll see the LEDs flash first, a voice prompt will say “Disconnected” and then the headphone will go into pairing mode, the LEDs will flash and a voice prompt will say “Pairing”.
3. At this time, turn on your device’s Bluetooth and look for “Riff Wireless"
4. Select “Riff Wireless” and accept any “Pair” or “OK” prompts that appear on your screen. When pairing is complete, a voice prompt will say “connected.”

HEADPHONES WON’T CHARGE?

ISSUE: Not seeing the LED light on Riff™ Wireless that indicates headphones are charging. Or, not seeing LED light on Riff™ Wireless that indicates headphones are finished charging, despite charging for 2+ hours.

SOLUTION:

• Wait momentarily after plugging the headphones in, occasionally it takes a few seconds to begin charging.
• Check to see if any debris is inside or otherwise blocking the charging port on the side of the headphones.
• Be sure to charge your headphones on a flat surface to ensure the USB connector on the charging cord is flush and securely inserted into the charging port.
• When charging the device, we recommend using a cable, charger, or outlet with a power output that does not exceed 18-Watt (5 Volts/3.6amps).

If you’ve checked everything above and are still experiencing issues and/or if the indicator light remains dark and does not come on at all, please visit our warranty page where you can file a claim to receive a replacement product. All Skullcandy products have a 1-year warranty.

FAQs

IF I PURCHASED A 12 MOODS LIMITED EDITION RIFF™ WIRELESS HEADPHONE, DOES THE SKULLCANDY WARRANTY APPLY?

Yes, you are still eligible for a 1-Year Limited Warranty, but if your headphones are a limited edition color of Riff™ Wireless, your warranty replacement product will be an in-line color and will not be a color matched replacement. Due to very limited quantities produced, we sell out of the limited edition colors quickly.